DOOR9 Hotel & Bar

Zuivel 9 BV

Zuivelmarkt 9, 3500 Hasselt, Belgium

Company number: 0783 952 416

Contact: info@door9hasselt.com

Phone: +32 11 37 80 82

We collect and process only the personal data necessary to provide our services, including:

• First and last name

• Address details

• Phone number

• Email address

• Payment details (if applicable)

• Stay preferences (e.g. dietary needs, room choice)

• IP address and browser information (when visiting the website)

• Security camera footage in hotel corridors (see article 9)

We process your personal data for the following purposes:

• To process and manage your reservation

• For invoicing and payment

• For customer communication (confirmations, inquiries, complaints)

• To comply with legal obligations (e.g. mandatory guest registration)

• For safety and security in the hotel (see article 9)

• With your consent: to send newsletters and promotions

We collect data via:

• Our own booking system

• Contact forms or email communication

• External booking platforms such as Booking.com, Expedia, and other OTAs

(We only receive the necessary reservation details)

We do not retain your data longer than necessary:

• Reservation and invoicing data: max. 7 years (legal accounting obligation)

• Newsletter subscriptions: until unsubscribed

• Contact forms: max. 1 year

• Camera footage: max. 30 days, unless retention is required due to an incident

We only share your data with third parties when necessary:

• External booking platforms (Booking.com, Expedia, etc.)

• Payment providers and accounting software

• IT partners with data processing agreements

• Government authorities when legally required

We never sell your data to third parties.

We take appropriate technical and organizational measures to protect your data against loss, misuse, unauthorized access, or unlawful alteration.

You have the right to:

• Access or correct your data

• Request deletion of your data (“right to be forgotten”)

• Object to processing for direct marketing

• Withdraw your consent

• File a complaint with the Data Protection Authority

  • (www.dataprotectionauthority.be)

To exercise your rights, contact us at info@door9hasselt.com

To ensure the safety of our guests and staff, security cameras are installed in the hotel corridors. Footage is used exclusively internally in the event of incidents or for safety reasons and is retained for a maximum of 30 days, unless a longer retention is required for investigation.