Your questions answered

CHECK-IN & OUT

We’re a digital-first hotel, that means no traditional reception desk. But no stress: check-in and check-out are super easy and save you precious time to enjoy the best of Hasselt. Here’s how it works:

CHECK-IN: Two days before your arrival, we’ll send you an email with a link to check in online. Once that’s done, you’ll receive another email, 24 hours before arrival, your personal digital room key.

CHECK-OUT: When it’s time to head out, we’ll send you a check-out email where you can confirm your departure and settle any open tabs. Quick and easy.
Nope, you won’t get a physical key. Instead, you’ll receive a link by email (24 hours before arrival) to open your digital key. It works through a web app, no need to install anything, just open the link in your mobile browser. You’ll see two sliders: one opens the front door, the other opens your room.

If anything doesn’t go as planned, give us a call at 011 37 80 82 — we’re here to help!.
Check-in starts at 15:00 and check-out is at the latest 11:00.

Early access to your room isn’t possible, but feel free to reach out if you’d like to drop off your luggage ahead of time.

Want to sleep in a little longer? You can extend your check-out to 15:00 for an extra fee of €25.
No worries — with your digital key, you can check in and access your room at any time.
Yes! Just let us know and we’ll make it work.

Got an urgent issue? Call us on 011 37 80 82. For anything less urgent, shoot us an email at info@door9hasselt.com.
We’re a smoke-free hotel, that means no smoking anywhere inside the hotel, including your room. Lighting up will cost you: we charge a flat €200 cleaning fee if this rule is broken.
We love furry friends (trust us, we do!), but unfortunately pets aren’t allowed at the hotel.
Some rooms do, some don’t. You’ll find all the info on our website and in your booking details, just check the room description to be sure.
Yep, all our rooms are equipped with climate control so you’ll be comfy all year round.
Sure! Just let us know in advance and we’ll arrange a baby cot for you (subject to availability) at a fee of 25€ per night.

Breakfast is served from 7:00 to 10:00, Monday to Friday, and from 8:00 to 11:00 on Saturday and Sunday. Come hungry!
Of course! We’d love to welcome you in our bar. You can book a table through our website, or just swing by and we’ll sort it for you. Our bar is open Tuesday to Saturday from 18:00 to 23:00. On Sundays and Mondays, we recommend our sister restaurant Entrepot del Tartufo, just around the corner. Bookings can be made on www.entrepotdeltartufo.com
Our bar serves delicious bites that are perfect for sharing (or not!). For a full dining experience our sister restaurant, Entrepot del Tartufo, is just across the garden—ideal for a proper night out. You can book a table at www.entrepotdeltartufo.com.

We’re right in the heart of Hasselt, walking distance from everything, shops, restaurants, musea and so much more!
We don’t have private parking, but there are several public parking options nearby. The closest ones are:

Q‑Park TT: Capucienenstraat 17–25, ~350 m (≈ 4 min walk) from Zuivelmarkt 9. 510 spaces, electric charging points, 24/7 access.

Q‑Park Dusart: Koning Boudewijnlaan, ~750 m (≈5 min walk) from Zuivelmarkt 9. Underground garage with 800+ spaces, electric charging points, 24/7 access.
Yes, you can access the hotel by train. The station from Hasselt is approximately 10-12 minutes on foot away. There are also busses that get you closer.